Reducing Vacancy from 23% to 4% Through Integrated ManagementReducing Vacancy from 23% to 4% Through Integrated Management
8 properties | 142 tenant units | Central Florida
THE BUSINESS CONTEXT
Beacon Property Group owned 8 commercial properties across Central Florida with 142 tenant units. Despite strong locations, vacancy rates were running at 23% — well above the market average of 9%. Tenant complaints were frequent, maintenance response times averaged 11 days, and collections were inconsistent.
THE CONSTRAINT
Beacon's constraint was purely operational: they had no standardized property management systems, no tenant communication platform, and no accountability structure for their maintenance vendors. Properties were managed reactively — problems were addressed only when tenants complained loudly enough.
THE STRATEGIC INTERVENTION
TwoChi deployed end-to-end property management systems: tenant coordination platform with automated communications; maintenance request system with vendor accountability tracking and SLA enforcement; financial collections automation; and facility operations oversight with scheduled inspections and vendor performance tracking.
MEASURABLE OUTCOMES
The Numbers That Matter
Vacancy Rate
Maintenance Response
Collections Rate
Annual NOI Increase
“We were losing tenants because we couldn't manage what we owned. TwoChi installed systems that made our properties operate like a professional portfolio for the first time. The vacancy drop alone paid for everything within three months.”
— Marcus Webb, Managing Partner, Beacon Property Group
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